← Adventurers
Marco Reyes
Customer Support Team Lead
📍 Quezon City, PH · Hybrid · 5 yrs
Night-shift veteran. Built and coached a 12-agent support team with 96% CSAT.
PHP 35,000 / moImmediatelyOpen to work
Skill mastery
Customer Service Lv9 ExpertTechnical Support Lv6 AdvancedZendesk Lv7 AdvancedEnglish Lv9 ExpertFilipino Lv10 Master
Work history
Team Lead
BrightCall BPO
Jan 2021 – Present
Lead of a 12-person tech support team for a US telco account.